Política de reembolso

Returns & Refunds

We want you to be happy with your Zalesny Art canvas print. This policy explains your rights and how returns are handled.

If you are a consumer in the UK or European Union, you may normally cancel your online purchase within 14 days of receiving your order, without giving a reason.

To exercise this right, email martin@zalesny.art within 14 days of delivery and clearly state that you wish to cancel the order. We will provide return instructions.

Please do not send a return directly to our print-production partner unless we have asked you to do so.

For change-of-mind returns, you are responsible for the cost of returning the goods. Items should be returned in good condition and, where reasonably possible, in their original packaging. We may make a reasonable deduction if the value of the goods has been reduced by handling beyond what would normally be necessary to inspect them.

Once you have notified us that you are cancelling, we will refund amounts due within the period required by applicable consumer law. We may wait until the goods have been returned, or until you provide evidence that they have been sent back, before issuing the refund.

Where required by law, the refund will include the standard delivery charge originally paid. Extra delivery costs for a more expensive delivery method are not refundable.

If your print arrives damaged, faulty, or is not the item you ordered, contact us as soon as possible at martin@zalesny.art. Please include your order number and photographs showing the problem and the packaging where relevant.

Where the item is faulty, damaged or incorrect, we will arrange an appropriate remedy in line with your legal rights, which may include replacement, repair where appropriate, or refund. We will not require you to bear reasonable return costs where the goods are faulty, damaged or incorrect.

If we offer a product that is made to your individual specifications or is clearly personalised, the statutory change-of-mind cancellation right may not apply. This does not affect your rights if the item is faulty, damaged or not as described.

This policy does not affect any statutory rights you may have under applicable consumer law.